1.Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Processing" to avoid parcel loss.
2.Please contact our customer service staff immediately if you need to cancel or altered an order. Once your order has reached "processing" status, it can no longer be canceled or altered in any way. To avoid complications, please recheck your shopping cart before checkout.
3.We can ship all in-stock orders within 24 hours as your order has been confirmed.
4.All items are inspected before dispatch and are carefully hand-packed.
5.With standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.
We offer DHL/FedEx/EMS shipping service.
We DO NOT ship to these areas:
CUBA, INRAN, UKRAINE, NORTH KOREA, SUDAN, SYRIAN ARAB REPUBLIC AND IRAQ.
To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over $200. If the Registered Air mail shipping is must for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can't hold the responsibility for the possible loss.
DHL:5-7 business days not guaranteed, tracked, import duties excluded.
FedEx:5-10 business days not guaranteed, tracked, import duties excluded.
EMS:7-12 business days not guaranteed, tracked, import duties excluded.
Customs, Duties and Taxes
You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier
company. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and
any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
Customs are quite different in each country. please comment while you are placing order about the requirements, we will support as much as possible.
1.Pending: Your order is submitted to us but without checkout.
2.Confirmed: Your order is accepted by us.
3.Processing: Your order is under Processing.
4.Shipped: Your order is collected for assignment by the forwarder.
5.Traceable: Tracking information for your order is available.
6.Canceled: Your order is canceled.
Please note that it normally takes 5-10 business days (DHL/FEDEX/EMS) for the order status to change from "Shipped" to "Traceable", since we need some time to collect the tracking information from the forwarder and upload it to our system.